Privacy Policy

This Privacy Policy explains how Pivora Experiential Communications Private Limited (“Pivora”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you interact with us through our website https://www.pivoraexperience.com (the “Platform”) or in the course of providing our services.
We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as and when in force. We do not offer products or services through this Platform outside India, and personal data is primarily stored and processed in India.
By using the Platform or providing your information to us, you agree to the practices described in this Privacy Policy. If you do not agree with these provisions, please do not use the Platform.

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1. Information We Collect

We collect only the information we need to respond to you and to deliver our services. This may include:

• Contact and business details: Information you provide when you submit an enquiry, request a proposal, or correspond with us, such as your name, company, designation, email address, and phone number.
• Transaction details: Information processed when you make a payment to us, such as the amount, date, invoice reference, and confirmation from our payment partner. We do not collect or store your card number, CVV, UPI PIN, net-banking password, or other payment credentials. These are handled directly by our payment service provider.
• Engagement information: Records shared with us in the course of a project, such as event requirements, attendee lists, or other custom details you choose to provide.
• Technical and usage information: Details that may be collected automatically when you visit the Platform, such as IP address, browser type, and pages viewed, used on an aggregated basis to improve the Platform.

* We do not collect biometric data, facial features, or any sensitive personal data through this Platform.

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2. How We Use Your Information

We use personal data to:

• Respond to your enquiries and provide proposals;
• Deliver, manage, and improve our services;
• Process payments and maintain financial records;
• Communicate with you about your engagement and, where you have not opted out, sending relevant updates;
• Detect and prevent fraud and other unlawful activity; and
• Comply with our legal and regulatory obligations.

We will obtain your consent where required by law, and you may opt out of marketing communications at any time.

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3. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service providers and partners: Entities who help us deliver our services or operate the Platform, such as payment service providers, hosting providers, and event vendors engaged for your project, who are strictly required to protect your data and use it only for the purposes we specify;
• Professional advisers: Authorized entities such as auditors and legal advisers, where reasonably necessary; and
• Authorities: Legal bodies where we are required to do so by law, or where disclosure is reasonably necessary to comply with legal process, enforce our terms, or protect our rights, property, or safety, or those of others.

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4. Data Security

We adopt reasonable security practices and procedures to protect personal data from unauthorised access, disclosure, loss, or misuse. However, no method of transmission over the internet is completely secure, and you acknowledge that there is an inherent risk in transmitting data online.

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5. Data Retention and Deletion

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required under applicable law. Where we are required to retain data to prevent fraud, resolve disputes, or meet legal obligations, we may retain it for that purpose. You may request access to, correction of, or deletion of your personal data by writing to us at the contact details below. We may verify your identity before acting on a request, and we may decline or delay a request where there is a pending matter or a legal obligation to retain the data.

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6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw any consent you have previously given. To exercise any of these rights, contact our Grievance Officer below. Withdrawal of consent will apply going forward and will not affect processing already carried out. Where consent is necessary for us to provide a service, withdrawing it may mean we can no longer provide that specific service to you.

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7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a revised “Last updated” date. Please review it periodically to stay informed.

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8. Grievance Officer

In accordance with applicable law, the contact details of our Grievance Officer are set out below:

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Last Updated: 26 June 2026